South Florida single dentist practice
Thriving Out-of-Network with a Dental Membership Plan
Practice Profile
1
dentists
1
locations
600
members
Reason for Kleer and Membersy
A South Florida single dentist practice has not just transitioned but thrived in an out-of-network model after implementing a membership plan through Kleer and Membersy.
With a large patient base of approximately 2,500+ active patients, the practice—like many others—faced increasingly low reimbursement rates from insurance companies. In 2022, it made a strategic decision to go out-of-network.
- Membership Program Launch: 2022
- Total Number of Patients: 2,500+
- Membership Subscription Revenue: $600,000+
- Patients on Membership Plan: 600
- Average Production Per Year: Members: $1,442 | Uninsured: $1,034
- Average Collections for Prophylaxis: $150
400%+ increase in revenue since moving out-of-network
Despite bracing for a significant patient loss, estimated by a major healthcare services company to be between 25% and 30%, the practice only lost 2% of their patients after making the switch, a testament to strong patient relationships. The decision also empowered patients to understand their insurance benefits better and how much they were paying out of pocket, even with insurance coverage.
Membership that provides predictable practice income
Recognizing the need to provide an alternative for patients and to secure predictable revenue, the practice spent almost a year researching membership plan providers. They chose Kleer and Membersy because of their unwavering commitment to patient care and customer service. Implementing the membership plan involved training staff and educating the patients about the new offering. The membership plan was promoted through a link on the practice’s website and fliers in the office, maintaining a confident, non-pushy approach.
The impact of going out-of-network, combined with the membership plan, has been significant, with the minimal patient loss offset by increased revenue. The practice now receives an average of $150 for a cleaning compared to just $25 previously reimbursed by a major insurance carrier. This shift has also led to a substantial reduction in the administrative burden associated with chasing insurance payments.
The practice views the partnership with Kleer and Membersy as an extension of its own team, especially when patients contact them directly for assistance with renewals or clarifications, noting that Kleer and Membersy support always represents the practice's best interests.
The practice’s office manager also praised the platform's user-friendliness and marketing support, including custom in-office materials, digital marketing tools such as email, Google Ads, and social media templates, a patient landing page, and how-to guides.
Their journey illustrates how a strategic decision to go out-of-network, supported by a well-implemented membership plan, can lead to increased revenue, reduced administrative work, and greater patient value, all while maintaining strong patient relationships.
Members generate 39% more production than uninsured patients.
A better membership plan to help improve treatment acceptance and grow your practice.
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Our experts will show you how our advanced, cloud-based membership plan platform—coupled with resources, tools and support from the experts at Kleer, can bring your practice phenomenal results.
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more visits
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more treatment accepted
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more production
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more collections