Kleer’s Vice President of Customer Success Named Woman of the Year in Customer Service
Dianna McHugh recognized as part of the 14th Annual Stevie Awards for Sales & Customer Service
WAYNE, Pa. – March 4, 2020 – Kleer, the leader in subscription dentistry, announced its Vice President of Customer Success, Dianna McHugh, is the recipient of the Bronze Stevie Award for Woman of the Year in Customer Service. As part of the 14th Annual Stevie Awards for Sales & Customer Service, this award recognizes individual women for the customer service innovations they initiated, developed and launched since the beginning of July 2018.
In her role, McHugh leads the Kleer Success Team, a group of dedicated specialists that help customers reach their practice’s dental membership plan goals. McHugh was Kleer’s first Success Manager, joining the company during its early start-up days in September 2017. She has played an integral role in the company’s success, building a high-performing, customer-focused team and implementing processes and systems to ensure high levels of customer satisfaction and success.
Highlights of Kleer Customer Success team accomplishments over the past year are as follows:
Launched Kleer SmartPricing™ as part of the onboarding process—SmartPricing uses a sophisticated formula to determine the optimal subscription price for membership plans, which perfectly balances patient value and practice success.
Specialized support for group practices—A specialized role was created to manage the entire relationship of large, multi-site group practices that require unique processes to successfully launch their membership plans.
Implemented a team-based ticketing system to effectively handle customer requests. Using specific data and algorithms, the Growth team is notified when a practice is underperforming versus thriving.
“From the day Dianna arrived at Kleer, she has been instrumental in helping us achieve the amazing growth we have seen since we launched,” said Jack Kramer, Chief Operations Officer for Kleer. “She has a passion for putting the customer first, making sure her team is in the best position to succeed, and exceeding expectations inside and outside Kleer. Her commitment to our customers’ success has been integral to our customers seeing tremendous returns to their patients and practices utilizing Kleer."
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes seven of the world’s leading business awards programs, including the prestigious American Business Awards℠ and International Business Awards℠. To learn more about the Stevie Awards and to see a full listing of 2020 winners, visit www.stevieawards.com.
About the Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevie Awards recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.
Kleer, the leader in subscription dental membership plans, is on a mission to liberate dental care. Its advanced, cloud-based platform allows dentists to reclaim control of the dental marketplace from insurance companies by creating membership plans to offer directly to patients. With Kleer, dentists can grow their practices, serve more patients, and offer those patients the highest levels of care. Patients get better, more affordable care without jumping through insurance company hoops. To learn more, visit www.kleer.com.
VP, Sales and Marketing for Kleer